Careers

Job Description

Core Competencies:

• Demonstrates outstanding judgement by conducting oneself discreetly when handling confidential information
• Customer Focused
• Excellent Communication
• Stress Management
• Teamwork
• Problem-solving
• Accountability and Dependability
• Time Management
• Critical Thinking
• Tact and Diplomacy

Job Duties:

• Respond to telephone and in-person inquiries from clients, business partners, and other parties
• Greet all visitors to the building and ascertain the nature of the business in the building
• Refer all inquiries to the appropriate individuals, divisions, or departments across the organization
• Take and record telephone, e-mail, or written message for staff members
• Follow the policy/guidelines on security protocol for the admission of guests beyond the reception area
• Maintain various logs related to the operations of the front desk as outlined in the process documentation
• Administer and manage large scale inbound/outbound mail, including priority post, packages, courier services, and other correspondence.
• Operate mail room equipment
• Ensure boardrooms are clean and tidy prior to and following each use
• Maintain an accurate list of buildings and contact numbers with the after‐hours call service
• Ensure that the appropriate evacuation procedures are carried out in the event of an emergency
• Maintain the reception area in a tidy and presentable manner (cleaning up spills or mud from lobby floor area as needed)
• Maintain a clean and orderly workstation
• Deliver periodic bank deposits off-site
• Other duties as assigned

Skills & Qualifications:

• Post‐Secondary Education
• 1 to 3 years of experience in a similar role
• Excellent organizational skills by managing time effectively, prioritizing tasks and goal setting
• Professionalism
• Superior telephone manners and strong interpersonal skills
• Proficient keyboard skills for data input (emphasis on accuracy and speed)
• Intermediate level knowledge of Microsoft Office products, including Excel & Word (preferred)
• Experience using a computer-based accounting package (Yardi preferred).
• Ability to occasionally lift items as heavy as 50 pounds